Insurance Reimbursement Instructions

How it works:

1. First, it is important to call your insurance company to verify your benefits. Be sure to write down the information you receive, the name of the person you speak to and the date. Here are the questions you should ask your insurer:

• • Does my plan have out-of-network benefits for manual therapy or massage therapy?
  • Are CPT codes 97124 and/or 97140 covered?
  • Do I need a referral from my doctor or physical therapist?
  • Is pre-authorization required?
  • What is my deductible and does that need to be met before out-of-network benefits can be received?
  • What is my reimbursement rate?

2. If you need a referral for reimbursement, visit your doctor to receive one. We have made a referral template you can bring with you to make sure all the pertinent information the insurance company needs is covered. That template and a list of relevant diagnosis ICD-10 codes is attached to this email. We recommend printing this out double sided to take with you to your medical appointment.
3. Book and attend your massage therapy appointment. Please bring a copy of your referral with you.
4. Pay after your appointment as usual. Sessions are billed at our standard clinical rates.
5. We will provide you with a detailed receipt called a superbill after your session.
6. Submit your superbill to your insurance provider through your online portal to receive reimbursement.